"Cut Queues, Speed Up Service: Self-Service Kiosk Solution from PINus Software for BPJS Patients"

In many hospitals, long queues of BPJS (Indonesia’s national health insurance) patients remain a common issue. Every morning, lines at the registration counters can stretch endlessly, all to complete a complex administrative process. Patients must submit various documents such as referral letters, control letters, SKDP, undergo fingerprinting, and have their data manually entered into VClaim just to receive their Eligibility Letter (SEP). This process consumes time and energy, often leading to complaints from both patients and hospital administrative staff.

The problem becomes even more pronounced when patient volumes surge—while human resources and registration facilities remain limited. As a result, a process that should be fast and simple becomes complicated and slows down the entire service flow.

PINus Software offers an intelligent integration solution to speed up and simplify the registration process for BPJS patients. We understand the importance of efficiency and convenience—for both patients and healthcare providers.

Through our Self-Service Kiosk feature, integrated with the Mobile JKN app and VClaim, the registration process becomes much more streamlined. Patients simply register via the Mobile JKN application, and upon arriving at the hospital, they only need to scan a QR code at the self-service kiosk, complete fingerprint authentication, and the SEP is printed automatically.

With the implementation of PINus Software, hospitals experience a range of real-world benefits, such as:

✅ Significantly reduced patient wait times – from several minutes to just a few seconds
✅ Direct access to the clinic – patients don’t have to requeue after registration
✅ Administrative staff efficiency – no need to hire more staff even as patient volumes rise
✅ Increased patient satisfaction – thanks to faster, more organized, and modern service
✅ Automatic & real-time data recording – reducing the risk of manual input errors

PINus Software’s solution is not only efficient but also easy to implement and adaptable to the unique needs of each hospital. We support the digital transformation of healthcare services with a reliable, flexible system that complies with BPJS and Ministry of Health regulations.

PINus Software is your hospital’s digital transformation partner.
With the right technology, services can move faster.
Patients are happy, medical staff are calm, and management wins.